Client Experience

Delivering clients exceptional experiences is fundamental to our Care Model. Clients who feel known, heard, accepted, and supported as they navigate tough situations can access inner reserves that help them persevere toward their goals. Our clients feel cared for when we respect their preferences and meet them where they want us to be.

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The Reality Clients Face

It can be difficult to navigate the fragmented world of organizations and agencies that offer resources to people in need. These are the challenges individuals face:

Uncertainty about when or if they’ll be able to find the help they need.
Convoluted processes that are neither linear nor intuitive.
Complex applications, written in confusing language, that can require extensive personal information.
Limited Resources. Knowing that even if you do everything “right,” resources may not be available.

Path Assist works with clients to relieve this burden as they work to secure the resources they need and move toward health.

Meet Laura

Laura is a single mom who works two jobs and wants to find more stable employment to better care for her family. She is a Medicaid participant and has tried many times to find assistance for things such as food and housing with little luck. She’s frustrated and often feels overwhelmed. Her experience has taught her that the system of finding resources is cumbersome and often leads to a dead ends. She finds there is little support and she has a hard time trusting the system.

Uncertainty

“Not knowing when or if I’m going to be able to get some help is a worry that’s always in the back of my mind.”

Fear, Powerless

“They ask for a bunch of personal information, and it's hard to know if you're giving the “right” answers.”

Complexity

“The applications you have to fill out to get help with food or housing are just painful...you need a dictionary just to understand what they are asking for.”

Limited Resources

“Even if you get everything right, best case scenario is you get put on a wait list that can be months long.”

Convoluted Process

“Knowing all the rules to know if you even qualify to get assistance can be confusing because they are not at all obvious. Also, you have to be really careful not to make a mistake on your application because it can slow everything down if you do.”

Feeling Lost

“Being a mom on my own can be tough. You work hard, and do your best, but it feels like people don't really see that. People give you looks. It makes me feel embarrassed, like people think I'm not a good mom.”