CareLink Platform
CareLink is a complete solution for effective community care management. Our platform efficiently streamlines client care with a single view into services, programs, and referrals. Each client has an individual community care record to track, monitor, report, and, with client permission, share outcomes.
Our closed-loop referral system enables seamless coordination and tracking of bidirectional referrals across the community, enhancing communication and shared decision-making, and fostering mutual trust in community health programs. Through workflow automation, team-based tasks and goals, non-medical billing, and integrations, CareLink makes facilitating care easy so you can focus on what matters.
Customized to Meet Your Needs
Every organization has unique needs for their care coordination platform. Out of the box solutions don’t work. We build each solution around your needs, making your work easier and more streamlined.
Increase Equity
Our platform enhances member equity by improving communication amongst care providers, streamlining workflows, and ensuring consistent access to member information. This results in delivering more coordinated and personalized care, reducing disparities in healthcare delivery.
By connecting health and social care, organizations impact equity as indicated by:
• Increased access to healthcare services
• Higher member satisfaction across diverse populations
• More equitable distribution of resources and information
Monitoring these factors helps gauge the effectiveness of initiatives aimed at promoting member health equity.
Streamline Interventions
The CareLink Platform creates a community care record which provides a single, complete picture of the member’s care plan.
Real-time communication among care providers enables quick information sharing, coordinated decision making, and efficient task assignment. This results in faster response times, better care coordination, and more effective implementation of interventions.
Improve Outcomes
Engaged patients are more likely to seek preventative care, adhere to their treatment plans and service recommendations, and make informed decisions about their health. This proactive approach can lead to the detection and treatment of conditions in their earlier, more manageable stages, potentially saving lives, and reducing healthcare costs.
Social determinants of health are addressed to impact reductions in social risk and crisis-related service utilization. And, 59% of Activate Care users say the platform noticeably increases team accountability and significantly reduces email and other forms of external communication.
Frequently Asked Questions
How do you protect client information?
We take the security of your client information very seriously. Our priority is to ensure data is shared securely to protect each platform member's privacy. We never share client information without consent. Also, we limit the sharing of sensitive information to just the necessary service providers.
Our Community Care Platform is HIPAA compliant. We also have SOC 2® - SOC for Service Organizations: Trust Services security certification.
Our customers can set hierarchical constraints for accessing personal health information and sensitive data.
How does the CareLink platform contribute to increasing equity in member care?
The CareLink platform enhances member equity by improving communication among care providers, streamlining workflows, and ensuring real-time access to member information. Connecting health and social care results in increased access to healthcare services, higher member satisfaction across diverse populations, and a more equitable distribution of resources and information. Organizations can monitor these factors to gauge the effectiveness of initiatives promoting member health equity.
How is the CareLink platform customized to meet the unique needs of each organization?
We recognize that every organization has unique needs for care coordination. CareLink stands out by offering custom-built solutions explicitly tailored to the requirements of each organization. Unlike generic, out-of-the-box solutions, this approach ensures that the platform aligns with the organization's goals, making work more streamlined. This customization is a key feature, allowing organizations to optimize the platform according to their distinct care coordination needs.
Ready to learn more?
Schedule a call with one of our experts to explore features, capabilities, and benefits tailored to your unique needs.